Contact & FAQs

If you have any inquiries please email us at: info@thesolarpal.com

We will be more than happy to help you out with any issues, concerns or questions that you may have!

How fast will you ship the order?

Your order will be shipped within 24-48 hours, usually the next day.

How long does it take to receive my order?

Delivery times will vary depending on your location. However, most packages are delivered between 7-9 business days after shipment.

Where can I get my tracking number?

Once your package is shipped out you will automatically receive an email with your tracking information. 

How do I change or cancel my order?

In case you want to change or cancel you order, please let us know as soon as possible. We are able to cancel or modify your order up until it gets shipped out, so do not hesitate to contact us with any questions or inquiries, we are happy to help out!
email: info@thesolarpal.com

What is your return policy?

We offer a 30 days money back guarantee for anyone who is not satisfied with our products. You are eligible for a full refund up to 30 days after delivery. 
Please contact us at info@thesolarpal.com if you wish to file a refund for your order.

How long does it take to get a response from you?

Customer satisfaction is extremely important to us and as a result we will do our best to answer you the same day you send your email. 

I am an influencer, how can we work together?

We always appreciate working with creative minds. If you are interested simply email us at: info@thesolarpal.com.